Refund policy
Requesting a return
Contact us within 14 days of receiving your order to request a return or size exchange. Include your order number and the item you would like to return.
Items should be unworn and unwashed, with their original tags attached. Trying an item on carefully to check the fit is fine. Exchanges depend on stock availability.
Return instructions
Contact us for the return address and instructions before sending a parcel. Returns are handled in China. Please use a tracked service and retain your postage receipt.
Return costs
For an unsuitable size or a change of mind, the customer covers return postage unless applicable law provides otherwise. International return postage may be substantial.
Faulty or incorrect items
If an item arrives faulty, damaged or different from your order, contact us with your order number and clear photographs. LURK will arrange an appropriate remedy and cover reasonable return costs for a confirmed fault or dispatch error. These claims are not limited to the change-of-mind return window.
Refunds
After receiving and checking an eligible return, we aim to process the refund to the original payment method within 7 business days, or sooner where required by law. Your payment provider may need additional time to display the funds. Original delivery charges will be refunded where required.
Your statutory consumer rights are unaffected. Any additional rights provided by applicable law remain available.