Shipping
International delivery status
International shipping is being arranged. International checkout is currently closed. Contact us with your destination country and the product you are interested in to check delivery availability.
Shipping charges, available destinations, transit estimates and customs arrangements will be published before international checkout opens.
Where we dispatch from
Orders are dispatched from Hangzhou, China.
Dispatch and delivery
The dispatch estimate on each product page is the time needed to prepare an order and hand it to the carrier. Transit and customs clearance take additional time. A dispatch estimate is not an arrival date.
Items with a longer preparation period are identified on their product pages. Contact us before ordering if you need an item for a particular date.
Tracking
When an order is dispatched with tracking, the shipping confirmation email will include the tracking details.
Customs and taxes
Any duties, import taxes and carrier clearance charges depend on the destination and shipping service. The applicable arrangements will be stated before international ordering opens.
Address changes
Check your delivery address before placing an order. Contact us promptly to request a correction. We will confirm whether a change is still possible before dispatch.